Hi There, I'm Jess
Welcome to Design Labs Consulting!

I'm a business growth consultant and coach helping business owners boost profitability so they can grow

With over a decade in tech as a developer, designer, and strategist, I’ve had the chance to work with companies of all sizes—from startups to Fortune 500 giants like Lowe’s and MicroFocus.

I’ve worked on countless of mobile apps, websites, and standalone software. I have witnessed dozens of companies either flourish or make excuses and trend downwards.

Companies that operate with higher profit margins can hire people, focus on building innovative projects, and have the resources to get more done.

These companies all have several things in common. A great customer experience, high retention, low operation costs, and key strategies to keep working on the real things that matter.​

"I believe in building thriving, profitable businesses by putting customers at the center of every strategic decision."​
Jessica Morales
Founder of Design Labs Consulting

A little about my journey

I started out as an art student, but life had other plans. To fund my art supplies, I took on my first job as a web developer—and I never looked back. That initial role opened doors to an exciting career in tech, where I started with front-end development and gradually expanded into backend work, database design, and software architecture. But eventually, I wanted to make a deeper impact. So, I shifted to UX/UI design, and my curiosity led me into the world of business and marketing.
Over the years, I noticed a big problem. Businesses that have low profit margins are limited in their ability to reinvest in growth, innovation, and customer satisfaction.

Does this sound familiar?​

You're anxious about your business’s stability, constantly worried that one mistake could bring it down​

You feel frustrated because no matter how hard you work, low profits seem to hold you back​

You know things need to change but you're unsure where to start​

You're burning out working long hours with little to show for it​

Your customers keep leaving, despite your best efforts​

Your customer acquisition efforts are going to waste because most don't stay long enough​

So I went on a journey and
Design Labs Consulting was formed

After investing over $50,000 in certifications and training, searching for an answer that can help business owner's improve their profitability, I discovered a common pattern. There are 4 key areas that influence profitability: Customer retention, user experience, pricing, and operations.

I launched Design Labs Consulting to help businesses grow in a way that’s practical, affordable, and geared towards lasting results. I want to understand your unique goals and challenges so we can create a plan tailored just for you. Whether you’re working to improve retention, streamline processes, or jumpstart growth, my goal is to make it happen for you.
"Every business deserves the chance to thrive—with the right strategy, a commitment to learning from customers, and the effort to make it happen."

So, if you are ready to grow your business, take a customer centric approach, + put more in the bank

We want to make that goal happen for you. From our Retention Revamp workshop to custom growth strategies, every offering at Design Labs Consulting is built with your success in mind. And if we’re partnering on a hybrid fee + equity model, it’s more than a business arrangement—I’m genuinely invested in your growth.

If this sounds like the approach you’ve been looking for, let’s make it happen.
Book a Strategy Call

What’s next for Design Labs Consulting?

I’m excited about where Design Labs Consulting is headed! Right now, I’m focused on expanding our resources and services to meet your evolving needs. I’m working on new workshops, creating free resources to help you tackle specific growth challenges, and building a community of ambitious business owners.
On top of that, I’m launching a newsletter packed with insights on business growth, financial freedom, and self-improvement. My goal is to keep learning and sharing valuable information to help you stay on top of the latest trends and strategies.

Let's Connect

Thanks for taking the time to get to know a bit about me and the story behind Design Labs Consulting! If you’re ready to take your business to the next level, or just want to stay in the loop, I’d love to connect. Reach out here, follow me on social media, or subscribe to our newsletter for regular insights and updates.

Whatever your goals are, I’m here to help make them happen. Let’s do this!

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Work Smarter. Earn More. Live Fully.
Dive into business growth, customer retention, and smart design strategies that drive profitability and sustainable success for your business.